PEP Health, the AI-powered patient experience platform trusted by leading health systems, announced a strategic partnership with ECU Health, a mission-driven rural academic health system known for its excellence in patient experience and commitment to rural health and wellness. This collaboration provides ECU Health with real-time, AI-driven patient and community insights, allowing for a more inclusive, proactive, and data-informed approach to improving the patient experience through the wisdom of unsolicited patient feedback.

"Creating caring experiences for our patients and team members is central to our mission and values," said Dr. Julie Kennedy Oehlert, Chief Experience Officer at ECU Health. "PEP Health's technology offers a new and comprehensive way to deeply listen to patients as well as potential consumers and puts us in a better position to make more informed experience decisions. This partnership supports our ongoing commitment to deliver safe, highly reliable human-centered care to the communities we serve."