SuccessKPI, a cloud-native, workforce engagement management (WEM) provider, reported over 100% revenue growth in 2024, driven by 90% year-to-year average increases on sales of its AI-powered WEM platform for contact centers since 2021.

While SuccessKPI revenue rose in all geographies, user growth in Latin America has tripled primarily due to adoption of AI-based scoring and automated quality management (QM). The fastest growth by verticals were finance, travel, healthcare, business process outsourcing, and federal and state sectors.

The company's data ecosystem grew with Cisco and Zoom expansions on top of its established partnerships with Genesys, Amazon Connect, Maximus, Talkdesk, Twilio, LiveVox, Five9, Avaya, SurveyDynamics, Salesforce and UJet among others, with more than 180+ integrations.