Transfix, a leading transportation management system (TMS) provider for freight brokers and 3PLs, launched a new AI-powered shipment troubleshooting capability that compresses shipment investigations from 15 to 30 minutes of manual work into roughly 30 seconds of self-service review. The capability is now available across the Transfix TMS.

The new tool gives brokerage support and operations teams an AI-driven view of any shipment by surfacing state transitions, carrier events, stop-level activity, EDI status, and document history in one chronological case file. Seventeen built-in anomaly detectors cover operational, tracking, timing, financial, and compliance issues, and a natural-language layer answers questions about a shipment in plain English so routine investigations no longer escalate to engineering.

For freight brokers and 3PLs running Transfix, the result is faster shipper response times, reduced support load, and proactive problem detection before customers ask. The capability runs on existing Transfix infrastructure and requires no new services or configuration to deploy.

“One of the biggest pain points we’ve uncovered in meeting with brokers is how much time support teams spend playing detective every time a shipment goes sideways. This turns hours of clicking and message threads into one place to get answers, so our customers' teams resolve issues before shippers ever notice,” said Jonathan Salama, Co-Founder and CEO of Transfix.