Flatworld.ai debuts as a dedicated AI transformation partner, building on Flatworld Solutions Inc.’s two decades of BPO excellence in streamlining complex workflows. The new platform delivers applied AI systems—combining machine learning, intelligent automation and advanced analytics—to help enterprises unlock operational efficiencies and accelerate digital transformation

Flatworld.ai is shaped by years of engagement in banking, healthcare, retail, and logistics, domains where success depends not only on automation, but on the ability to respond to variability and operate at scale. That operational heritage informs how its AI-powered platforms are built: to reflect existing workflows, accommodate exceptions, and support real-time decision-making.

At the centre of Flatworld.ai's approach is Agentic AI, AI systems that support autonomous, logic-driven decisions. Flatworld.ai offers a modular portfolio of intelligent agents and automation solutions, helping organizations tailor their transformation journey to specific operational priorities. Its offerings span Gen AI, Enterprise AI, AI Consulting, and BI/Analytics—designed to solve industry-specific challenges and deliver measurable impact.

That journey encompasses the Front, Middle, and Back Office (FOMOBO): an enterprise-wide scope essential to meaningful transformation. Flatworld.ai complements its AI capability with what it calls Process Intelligence: a methodology grounded in Lean thinking and Six Sigma principles, built on years of BPO delivery. This enables Flatworld.ai to bring structure to change and ensure gains are both measurable and sustainable.

Key products include:

Telena – AI Agent for Intelligent Customer Support
A conversational AI agent designed to enhance customer service. Telena taps into business-specific knowledge—SOPs, help articles, and documentation—to deliver accurate, context-aware responses. It integrates with customer systems to read, update, and trigger workflows just like a human agent.

Bot@Work – AI Assistant Enhancing Enterprise Productivity
A workflow-oriented assistant that automates routine and cognitively demanding tasks like content creation, meeting prep, and research—so employees can focus on higher-order work.

MSuite – AI-Powered Platform for Mortgage Process Automation
A mature automation platform for the mortgage industry. MSuite integrates AI into core workflows, streamlining document handling, reducing cycle times, and supporting compliance.

CURAIDE – AI Assistant for Clinical Documentation Support
A healthcare-focused assistant that helps physicians with pre-charting and documentation. CURAIDE auto-generates SOAP notes and summaries—lightening administrative load and supporting patient care.

By combining domain-specific insight with AI and automation, Flatworld.ai helps businesses improve throughput, cut cycle times, and support teams with tools that evolve with how they work.

In a landscape where AI adoption is accelerating but implementation remains complex, Flatworld.ai offers a grounded approach—combining process expertise, automation depth, and adaptable AI systems. Its goal: to help businesses turn ambition into sustainable transformation.