Xiao-I Corporation (NASDAQ: AIXI), a leading AI enterprise, announced the expansion of its partnership with AIA China, a leading insurance provider, through a one-year contract valued at RMB 3–4 million. This collaboration underscores Xiao-I's position as a pioneer in delivering end-to-end AI-driven customer service solutions powered by its proprietary Hua Zang Large Language Model (LLM).

Key Highlights of the Collaboration

Full-Scale AI Customer Service Ecosystem: The agreement encompasses Xiao-I's flagship solutions, including an Intelligent Dialogue Robot, Live Chat Platform, AI-Powered Seat Assistant, Knowledge Fusion System, and Outbound Call Integration. All modules are seamlessly integrated and driven by the Hua Zang LLM, ensuring unified intelligence across voice, text, and data interactions.

Technology Differentiation with Hua Zang LLM: Unlike conventional AI tools, Xiao-I's solutions leverage the Hua Zang LLM's advanced natural language processing (NLP) capabilities to enable context-aware conversations, real-time decision support for agents, and dynamic knowledge base optimization. This ensures AIA's customers receive hyper-personalized service while reducing operational friction.

All solutions are unified under the Hua Zang LLM, ensuring scalability, accuracy, and adaptability to complex business scenarios. This holistic approach eliminates siloed systems, offering AIA China a future-proof infrastructure for customer service excellence.

Leadership Commentary

"Renewing this partnership reflects AIA China's trust in our ability to deliver transformative AI solutions," said Spokesperson of Xiao-I Corporation. "By embedding Hua Zang LLM across all services, we empower clients to achieve operational agility while maintaining a human-centric customer experience."