EverAfter, the AI-native platform for scaled customer success, has launched AI Experts a new capability that transforms scattered company knowledge into real-time, contextual guidance embedded directly within the customer journey. This always-on solution empowers businesses to deliver smarter, more personalized support at every touchpoint.

AI Experts unify content and data from across knowledge bases, LMS courses, product documentation, communities, customer stories, etc. And from internal systems like CRM, support platforms, data warehouses, and task tools. Each Expert continuously updates as information changes, becoming a trusted entity that delivers accurate answers while enabling teams to operationalize expertise instantly.

"Companies have more knowledge than ever, but customers still struggle to find the right answer at the right time," said Noa Danon, CEO & Co-Founder of EverAfter. "EverAfter AI Experts make knowledge operational, always-on, contextual, and customer-facing. This is how organizations scale proactive success without losing personalization."

Customer-Facing Intelligence, Made Operational

With AI Experts, businesses can:

• Build personalized programs in minutes
  
  
• Deliver contextual guidance tailored to each customer's setup
  
  
• Ensure accuracy with continuously updated content
  
  
• Create multiple Experts for precision and focus
  

AI Experts power and deliver guidance through:

• Program Creation – Instantly create personalized programs with domain-specific esports.
  
  
• Smart Search Widget – Provide conversational answers
  
  
• Task Widget – Deliver in-context explanations
  
  
• Ask the Expert – Flexible assistant for any product, domain, or function

Looking ahead, Experts will extend beyond CS to sales and partner enablement, success plans on demand, and auto-updated content, making them a foundation for intelligent, customer-facing journeys.

Value Across the Organization

• For Customers: always-on, relevant answers and autonomy
  
  
• For Builders: direct content creation, no retraining required
  
  
• For Organizations: fewer support tickets and requests, plus a unified knowledge layer across CS, sales, and partners

The Urgency for Change

72% of CS leaders believe AI will be critical by 2026, yet only 32% run a live use case and just 3% report adoption. Top blocker: data quality. EverAfter solves this by unifying data at the source, making every AI Expert immediately operational. According to TSIA, companies that guide customers through intelligent, customer-facing journeys see a 30% lift in net revenue retention.