Affinitiv, a leading provider of intelligence-driven software and lifecycle marketing solutions for automotive retail, announced CapSure by Affinitiv, a new integration with Meta AI glasses designed to make service video inspections faster, easier, and more customer-friendly.

As one of the first software companies selected by Meta for this integration, Affinitiv is pairing CapSure with its Multi-Point Inspection and Tech Video solutions. This allows service technicians to record inspection videos from their own point of view using Meta AI glasses. Instead of holding a phone or tablet while inspecting a vehicle, technicians can keep both hands free while capturing clear, guided video of recommended repairs, worn components, safety concerns, and maintenance needs.

For service advisors, CapSure creates a stronger bridge between the technician’s findings and the customer conversation. Advisors can share technician-recorded videos with customers to help explain recommended work, provide visual proof, and remove the guesswork that often slows approval decisions. For the service lane, advisors with CapSure can perform vehicle walkarounds while recording video of pre-existing conditions and needed repairs. The result is a more transparent service experience that can help dealerships improve customer confidence, increase repair order approvals, and create a smoother path from inspection to authorization.

“CapSure represents the next step in making the service experience more transparent, more efficient, and more customer-focused,” said Sharon Kitzman, CEO of Affinitiv. “By pairing hands-free video capture with our inspection workflow, we are helping technicians document issues more clearly and giving advisors a better way to explain recommended service. This is exactly where automotive retail is headed, using smarter technology to create better conversations between dealerships and their customers.”

CapSure builds on Affinitiv’s commitment to helping dealerships modernize fixed operations through data, automation, and customer-focused technology.