Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), an Agentic AI-led, customer-first digital engineering and Mindful IT company, announced the launch of ELAIRA, an intelligent digital co-worker designed to transform enterprise support operations. ELAIRA, which stands for Empowered & Logical Agentic AI-assistance with Retrieval Augmentation, is fully integrated with ELLIPSE 2.0, the company's proactive operations intelligence platform. It is engineered to deliver faster resolutions, elevate user experience, strengthen compliance, and support long-term cost optimization across enterprise RUN environments.

ELAIRA brings conversational self-service to Microsoft Teams with multilingual capability and uses advanced Agent Assist features to help L1 and L2 teams accelerate resolutions with greater accuracy. Its agentic RAG framework provides validated, citation-backed responses while orchestrating complex multi-step workflows leveraging Agentic AI. Designed specifically for regulated environments, ELAIRA adheres to pharma-grade standards including GxP, 21 CFR Part 11, EU Annex 11, and ALCOA+. Leaders gain real-time visibility into SLA performance, compliance posture, and value metrics through a unified dashboard experience.

The platform delivers measurable benefits, including up to 40% Tier-1 ticket deflection, a 50% reduction in average handling time for L1 and L2 teams, a 20% improvement in First Contact Resolution, and a significant reduction in repeat incidents. These improvements collectively contribute to large-scale TCO savings over a three-year period.

Joseph Anantharaju, Co-Chairman & CEO, Happiest Minds Technologies, said, "ELAIRA, which infuses AI into enterprise support, represents our commitment to innovation and leveraging AI in various phases of the software lifecycle management to deliver productivity gains to our customers. With its pharma-grade design and AI-powered capabilities, ELAIRA will redefine how organizations approach RUN operations."

Jaganath Ram Shankar, Senior Vice President IMSS, Happiest Minds Technologies, said, "Our Agentic AI & RAG-powered AI assistant transforms Cloud and Infrastructure support from reactive troubleshooting to proactive intelligence. It gives engineers instant access to the right answer, the first time, every time. This delivers faster resolutions, higher reliability, and a dramatically improved customer experience"

Sridhar Mantha, CEO: GenAI business services, Happiest Minds Technologies, added, "Our vision with ELAIRA is to create a seamless collaboration between humans and human-like digital assistants, ensuring compliance, speed, and intelligence in every interaction. This is the future of RUN operations."