Netsmart, an industry-leading developer of electronic health records (EHRs), augmented intelligence and automation technologies for human services and post-acute providers, announced internal engineering results from its strategic collaboration with Amazon Web Services (AWS). Through the adoption of Amazon Kiro, an agentic AI-powered development tool from AWS, Netsmart realized significant gains in strengthening efficient innovation across engineering workflows and accelerated software delivery across its organization for healthcare provider clients.

As one of the first AWS clients to adopt Kiro, Netsmart has reached a key utilization milestone, with 86% of identified software development roles within its engineering organization utilizing the tool in their daily workflow¹. Leveraging Kiro has helped the Netsmart engineering teams move from prototype to production with spec-driven development, transforming prompts into detailed requirements and then into working code, documentation and tests while keeping developers at the center of the process.

Building on the company’s early use of Amazon Q Developer, Netsmart has integrated Kiro across its engineering organization and achieved measurable improvements, including:

• Up to 80% faster software development tasks, supporting code generation, modernization, documentation and unit testing
• 66% faster time to root cause during complex production incidents²
• 98% reduction in model context protocol (MCP) deployment time, accelerating enterprise AI value realization³

“Over the past decade, our partnership with AWS has continued to evolve, and together we keep raising the bar for what’s possible,” said Netsmart CEO Mike Valentine. “The demand for community-based care has grown exponentially, and our partnership with AWS is helping us meet that demand by accelerating efficiency and innovation. Together, we’re enabling rapid deployment of advancements across our growing AI and automation suite, interoperability, predictive analytics and beyond, helping our teams deliver new capabilities faster while reducing manual effort.”

By embedding Kiro and other AWS-native AI capabilities across its engineering organization, Netsmart has strengthened cross-team execution and improved consistency across technology operations, resulting in measurable improvements in delivery speed, quality and resilience.

“The rapid adoption of Kiro by Netsmart demonstrates what’s possible when organizations commit to AI-enabled engineering at scale,” said Alec Chalmers, Director of Government and Global Education Technology, AWS. “By working side by side, we’re helping their teams standardize delivery workflows, increase productivity and bring new capabilities to market more quickly. Together, we’re focused on enabling measurable improvements for providers, staff and the individuals they serve.”

Netsmart will continue expanding its use of Kiro and AI-enabled engineering workflows to help strengthen secure, scalable delivery across its organization. This work will also accelerate innovation through the Netsmart and AWS AI Data Lab, such as Bells, the AI-powered clinical documentation suite, Benny, the revenue cycle AI assistant, predictive analytics and interoperability leadership as the first Designated Qualified Health Information Network^® (QHIN^™) built on AWS infrastructure.