Boost.ai, a leading developer of AI agents for regulated enterprises, announced a new collaboration with Jack Henry to deploy secure, enterprise-grade, conversational AI within Jack Henry and its extensive network of financial institutions across the U.S. As a trusted technology solutions and payment processing provider for approximately 7,500 banks and credit unions, Jack Henry selected boost.ai for its industry-leading security standards and delivery track record for enterprises at scale, key differentiators in the competitive evaluation process. This strategic alliance will enable Jack Henry to deploy AI agents for their contact center clients that specifically address the unique challenges faced by enterprises operating in highly regulated industries, unlocking enhanced 24/7 self-service capabilities while remaining fully compliant.

Financial institutions today face mounting pressure to deliver fast and always-on service securely, meeting rising customer expectations without compromising on regulatory responsibilities. For service providers such as Jack Henry, this problem is further exacerbated by the need to scale this solution across thousands of live use cases. By implementing boost.ai's solution, Jack Henry can automate user authentication, among other repetitive tasks, freeing up valuable time for human agents.

"For over a decade, we've developed and delivered AI solutions that meet the high regulatory standards of financial institutions, successfully enhancing the customer experience for enterprises such as Nordea and DNB," said Jerry Haywood, CEO of boost.ai. "Jack Henry's decision to work with boost.ai reflects a significant shift in the U.S. AI market, as they have placed their confidence in us to deliver AI agents that are both powerful and compliant, modernizing everyday interactions without compromising customer privacy or trust."

The initial rollout will be centered on automated user authentication and responding to the five most common client inquiries Jack Henry's call center receives. As a result, nearly 32% of total call volume will be automated, saving 4,500 hours monthly and allowing live agents to refocus efforts on more complex inquiries. As a metrics-driven organization, Jack Henry recognizes the impact these time savings will have on their overall customer service capabilities, planning to expand the strategic alliance to include boost.ai's agent assist capabilities shortly.

"We're unwavering in our commitment to technology that is safe for our enterprise clients and their users. While we're committed to delivering new solutions that can revolutionize the customer experience, our threshold to adopt AI agents was no different than any technology before it," said Mark Hampton, Managing Director of Jack Henry's Customer Success Group. "boost.ai brings both the regulatory discipline and real-world experience we need. Their existing success stories mirror the challenges of our clients, making the alignment seamless."