The Town of Dover has taken a bold step forward in public safety by partnering with Claro to deploy advanced AI-driven surveillance technology across its municipal buildings. This initiative, which enhances both security and operational efficiency, is already being recognized as a model for smart city innovation.

With the help of Claro's expertise, the Town of Dover was able to integrate AI Video Analytics use cases, such as visible weapons detection and facial recognition, into its existing camera system – avoiding the significant cost and disruption of a full infrastructure overhaul.

"As a small municipality, we don't have the budget for constant law enforcement presence," said Mayor James Dodd. "Claro gave us the ability to enhance safety with cutting-edge technology that works with what we already have."

A scalable solution for a growing need

From the municipal building and public library to the fire and police departments, the integrated system is helping the Town of Dover address a wide range of public safety concerns. These include:

• Active shooter preparedness
• Crime deterrence and investigation support
• Illegal dumping detection
• Traffic and crowd monitoring

As part of the long-term strategy, the Town of Dover plans to expand the use of AI Video Analytics throughout the business district and other key community zones.

Leading by example

Councilman Sergio Rodriguez, who helped lead the initiative, believes the partnership demonstrates how public-private collaboration can produce meaningful change.

"Claro wasn't just selling a product," he said. "They listened to our needs and delivered solutions that worked for the Town of Dover."

Rodriguez emphasized the importance of smart technology for the next generation of civic leadership. With AI supporting day-to-day operations, the town can more efficiently manage risks and protect residents without overstretching resources.

Trusted technology partner

Claro, a recognized leader in cybersecurity and managed IT services, provided not only advanced surveillance tools but also unmatched service. The Town of Dover officials praised Claro's quick response times, technical expertise, and community-first attitude.

"Your product is only as good as the service behind it," Mayor Dodd said. "Claro delivers on both fronts."